Informativa sui rimborsi
Returns & Refunds
We want you to be happy with your purchase. Please read the information below to understand how returns, refunds and cancellations work at LMK | Lounge.
30-Day Return Policy
We offer a 30-day return policy on eligible physical products. This means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be unused and in the same condition as when you received it, with its original tags and packaging where applicable. You may also be asked to provide your receipt or other proof of purchase.
To start a return, please contact us at kontakt@littmerkontroll.no with your order number and a description of your request.
Please do not send anything back before contacting us. If a return is approved and a physical return is required, we will provide you with the appropriate return instructions and return address.
Return Shipping
Unless otherwise stated or required by applicable law, the customer is responsible for the cost of returning an item.
If you received an incorrect, damaged or defective product, please contact us before returning it. We will provide instructions for handling the issue.
Made-to-Order & Print-on-Demand Products
Many of our physical products are made to order through third-party production partners, including Printify, Printly and Gelato.
Because these products are produced specifically after an order is placed, the return or replacement process may vary depending on the product and the reason for the return.
If you simply change your mind, select the wrong size or colour, or no longer want a made-to-order product, a return or exchange may not be available where permitted by applicable law.
Nothing in this policy limits any statutory consumer rights that apply to your purchase.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it and contact us as soon as possible if your item is:
- damaged
- defective
- incorrect
- missing from your order
Please contact us at kontakt@littmerkontroll.no and include your order number, a description of the issue and clear photos of the product and packaging where relevant.
We will review the issue and, where appropriate, work with the relevant production partner to arrange a replacement, refund or other suitable solution.
Please do not return damaged, defective or incorrect items unless we have specifically instructed you to do so.
Exchanges
We do not offer direct exchanges as a standard option.
If you need a different size, colour or product, please contact us first. Depending on the product and circumstances, we may ask you to return the original item where applicable and place a new order for the replacement.
Digital Products
Digital products, including downloadable PDFs, guides and other digital content, are delivered electronically and are not physical products.
Because digital products may be accessed or downloaded immediately after purchase, the right of withdrawal may be lost once you have expressly consented to the digital content being supplied before the withdrawal period has expired and acknowledged that you thereby lose your right of withdrawal, where permitted by applicable law.
If you experience a technical problem accessing or downloading a digital product, please contact us at kontakt@littmerkontroll.no, and we will do our best to resolve the issue.
Right of Withdrawal
If you are a consumer in the European Economic Area, you may have a statutory right of withdrawal of 14 days for eligible purchases made online, without having to give a reason.
The withdrawal period generally begins on the day you receive the physical goods. Different rules may apply to digital content and certain types of products.
Your statutory consumer rights are not affected by our voluntary 30-day return policy.
Where you exercise a statutory right of withdrawal, we may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, where permitted by applicable law.
Sale Items & Promotional Products
Products offered at a sale or promotional price may still be eligible for return where applicable.
A sale price does not remove any statutory consumer rights that apply to your purchase.
Certain products may be excluded from our voluntary return policy where permitted by applicable law. Any such exclusions will be clearly stated on the relevant product page.
Refunds
Once your return has been received and inspected, or your refund request has otherwise been reviewed, we will let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow some time for your bank or payment provider to process the refund. Processing times may vary between payment providers.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at kontakt@littmerkontroll.no.
Because many of our physical products are made to order, we cannot guarantee that an order can be cancelled once production has started.
If an order has already entered production or has been shipped, cancellation may no longer be possible. This does not affect any statutory cancellation or withdrawal rights that apply under applicable law.
Contact Us
If you have any questions about returns, refunds, cancellations or your order, please contact us at:
kontakt@littmerkontroll.no
Please include your order number whenever possible so that we can assist you more quickly.